Privacy Policy
Last Updated: January 2025
Introduction
Lumière Stays is committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and safeguard your data when you interact with our services or website.
Information We Collect
We collect the following types of information:
- Contact details: name, email address, phone number
- Booking information: accommodation preferences, arrival dates, special requests
- Payment information: processed securely through authorized payment providers
- Communication records: correspondence with our team
- Website usage: IP address, browser type, pages visited
How We Use Your Information
- To process and manage your accommodation bookings
- To communicate important information about your stay
- To provide personalized service based on your preferences
- To improve our services and guest experience
- To send updates about special offerings (with your consent)
- To comply with legal obligations
Data Protection
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure servers with encryption protocols
- Regular security audits and updates
- Limited access to personal data by authorized personnel only
- Secure payment processing through certified providers
- Regular staff training on data protection
Your Rights
Under Singapore's Personal Data Protection Act, you have the right to:
- Access your personal data we hold
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications
- Object to certain data processing activities
- Request data portability
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, typically for three years after your last interaction with us, or as required by law. Financial records are retained for seven years to comply with Singapore tax regulations.
Contact Us
For questions about this privacy policy or to exercise your rights, please contact:
Email: [email protected]
Phone: +65 6418 7293
Address: 55 Market Street, CapitaSpring, Singapore 048941